Very disappointed that the wireless Internet was only available in the lobby. Two of us were in the room & therefore if we both wanted to work on our computers we either had to wait for the other one to get done or one of us would have gone to the lobby which we didn't do because the lobby was full of distractions. Also there could have been more employees working the desk, check in took a little long & check out took longer because one employee was trying to resolve a problem with a customer that was having a difficult time trying to speak English. One plus was we ordered room service and it was very quick and the food was good.

Website had incorrect directions. Airport Expressway apparently is now the Sam Jones Expressway. We drove around for an hour and a half trying to find the hotel because they have not updated their directions. When we checked in, the front desk girl gave us our keys and said thank you. I had to ask her how to get to the room and elevators. I also had to ask her about our romantic package I purchased on the Internet and she had to put it into the system. I feel that my reservation should have been accurate and I should not have had to ask about it. When we got into the room it was quite nice, except that the bed is all the way across the room from the TV so the remote control did not work from the bed. We also noticed that one of the trash cans still had trash in it and the trash can in the bathroom had no liner in it. Room service was supposed to deliver our strawberries and champagne from the romantic package at 8 p.m. and they delivered them at 8:40 p.m. I called the front desk who told me to call room service. I called room service at 8:35 p.m. and they did not the answer the phone. We went down to the restaurant to eat and there was an hour and a half wait. We then decided to go to their bar but it was beyond capacity and they were not taking anyone else in. So, we went back to the room and ordered room service at 9 p.m. They told us it would be an hour wait and our food would be there at 10 p.m. Our food showed up at 10:36 p.m. and was not even hot; it was lukewarm at best. On top of it, they forgot my onion soup. I called room service at 10:40 p.m. and they said they would bring it right up. At midnight I called again and there was no answer. After calling the third time, someone from the restaurant finally picked up the phone and then someone finally brought the soup I ordered at 9 p.m., and again at 10:40 p.m., and again at 12 a.m., up at 12:20 a.m. At 10 p.m. we tried to get on the Internet and it was not working. We spent an hour dealing with tech support and an in-hotel technician to get the Internet working. Apparently they had to reset some switch somewhere. At 11:30 p.m. I went to the front desk and asked for change for a $20 for the pop machine. He gave me three 5s and five 1s. I went all the way back up to the 6th floor only to find out the pop machine did not take dollars, only change. I then walked all the way to the other side of the floor to another pop machine and that one also only took quarters. I called the front desk and they told me their vending machines only took change and not dollars. Why didn't the front desk advise me of this and/or give me hard change instead of all bills? Why would a nice hotel not have dollar accepters? Even Motel 8 has dollar accepters. At noon the next day housekeeping comes knocking on our door asking when we are leaving. The first thing is that our check out was at 3 p.m. for the romantic package and secondly, I had the do not disturb sign on the door. Why was this housekeeper disturbing us to ask us when we were leaving? Ridiculous. It seemed anytime I called the restaurant or room service, no one answered. This happened 3 of the 4 times I called. No one was at the front desk 3 of the 4 times I went there. They were there when we checked in but not when I complained about the champagne, when we got change, or when we checked out the next day. We had to ring the bell and wait for someone to come out of the back.